1. Introduction
MKHA Business Services LLC ("MKHA," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website mkhabusiness.com, use our services, or interact with us in any way.
By using our website and services, you consent to the practices described in this policy. If you do not agree with this policy, please do not use our website or services.
2. Information We Collect
2.1 Information You Provide
We collect information that you voluntarily provide, including:
- Contact Information: Name, email address, phone number, and company name when you fill out our consultation form or contact us directly.
- Business Information: Details about your business setup requirements, preferred jurisdiction, and service needs shared during consultations.
- Communication Data: Messages, questions, and feedback you send through our contact forms, AI chatbot, email, or phone.
2.2 Information Collected Automatically
When you visit our website, we may automatically collect:
- Device Information: Browser type, operating system, device type, and screen resolution.
- Usage Data: Pages visited, time spent on pages, click patterns, and referring URLs.
- IP Address: Your Internet Protocol address for analytics and security purposes.
- Cookies: Small data files stored on your device (see our Cookie Policy for details).
3. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide consultation services.
- Process and manage your business setup requirements.
- Send relevant updates about your application or service status.
- Improve our website, services, and customer experience.
- Comply with legal obligations under UAE law and regulations.
- Prevent fraud and ensure the security of our services.
- Send marketing communications (only with your explicit consent).
4. AI Chatbot
Our website features an AI-powered chatbot to assist you with general questions about business setup in the UAE. Please note:
- Chatbot conversations are processed by a third-party AI service (OpenAI).
- Do not share sensitive personal information (passport numbers, financial details, etc.) through the chatbot.
- Chatbot responses are for informational purposes only and do not constitute legal or financial advice.
- Conversation data may be temporarily stored for session continuity but is not permanently retained.
5. Data Sharing and Disclosure
We do not sell your personal information. We may share your data with:
- Government Authorities: UAE government entities (DED, DMCC, DIFC, immigration authorities) as required for your business setup and visa processing.
- Service Providers: Trusted third-party providers who assist us in operating our website and delivering services (hosting, email, analytics).
- Legal Requirements: When required by UAE law, court order, or government regulation.
- Professional Advisors: Lawyers, auditors, and consultants bound by confidentiality obligations.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including encrypted data transmission (SSL/TLS), secure server infrastructure, access controls, and regular security assessments. However, no method of transmission over the internet is 100% secure.
7. Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Business setup records are retained for a minimum of 5 years as required by UAE commercial law. You may request deletion of your data at any time, subject to legal retention requirements.
8. Your Rights
Under applicable data protection laws, you have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate or incomplete data.
- Request deletion of your personal data (subject to legal obligations).
- Withdraw consent for marketing communications at any time.
- Object to or restrict the processing of your data.
- Request a copy of your data in a portable format.
9. International Data Transfers
Your information may be processed by service providers located outside the UAE. When this occurs, we ensure appropriate safeguards are in place to protect your data in accordance with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data.
10. Children's Privacy
Our services are designed for business professionals and are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.
12. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
- Email: info@mkhabusiness.com
- Phone: +971 4 266 4597
- Address: Office 310, Aswar Building, Sheikh Zayed Road, Al Wasl, Dubai, UAE